By submitting your reservation, you are agreeing to the “Terms and Conditions”, whether by ticking the box online or verbally consenting over the phone or in an email.
Submitting your information is a contractual agreement between us (Katerina & Cherif Benkanoun and The Tempest – Ilfracombe) and the named person who booked online.
In return, we will reserve the accommodation, for specified days as requested for your reservation.
If the booking is for a date within 30 days, immediate payment is required to reserve the property.
Payment
Deposit: A deposit of half of the reservation balance is due upon booking, payable by bank transfer or PayPal.
Balance Due: The remaining balance is due to arrive in our account at least 30 days before arrival date payable by bank transfer or PayPal.
If your desired dates are with 30 days, full payment will be due.
Cleaning Fee: A cleaning fee of £40 is payable – due with your final balance.
Security Bond
The Client is solely responsible for any and all damages, stains or breakage(s) that may be caused to the property or its contents and also for any non-return or loss of keys or loss of items in the inventory during their stay.
Therefore, a £100 refundable security bond will be held against such an eventuality, which is payable with the balance.
The property is inspected both before and at the end of each occupation and upon confirmation that all is in order and all keys have been returned to the Owners at the end of the rental period, this deposit will be refunded in full. The deposit will be returned to the Client by electronic bank transfer within fifteen (15) days.
Charges for damages/losses or any maintenance/repairs to the premises, equipment, amenities or fixtures necessitated by misuse or neglect will be at the discretion of the Owners and will be deducted from the security bond. In the event of any damage/loss that is assessed to be in excess of the security bond the Client will be held responsible for full reimbursement of the outstanding amount within fifteen (15) days.
Changes to Dates / Cancellation
Changes to Dates
In the event that you would like to change the dates of your booking, we will endeavour to accommodate you without any additional administration charges.
Changes to dates in higher nightly rental periods will be subject to the higher rental charge.
Changes to dates in lower nightly rate periods made within 6 (six) weeks of the start of the rental period, will only be subject to the lower charge if we can re-let the initial higher rate period.
Cancellation by You
We advise that you take out travel insurance to cover against an unexpected cancellation.
Insurance for Covid19 cover is now available. We do not offer refunds due to weather and strongly recommend travel insurance for unforeseen weather or life events.
Cancellation must be made by email to: bookdirect@thetempestholidayilfracombe.co.uk by the party who made the original booking.
Cancellation charges are as follows :-
Cancellation by Us
We do not expect to have to make any changes to your booking. However, problems can occur that would result in us having to make an alteration or, very occasionally, cancel a booking.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking.
We would offer a change of date with No Additional Cost to you (although changes to dates in a higher tariff will be subject to a higher charge). If it is necessary to cancel your booking any payments made will be refunded in full.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party, your vehicles or your possessions unless proven to be due to negligence by ourselves.
Arrivals/Departures
Arrival
Check-in is anytime after 3pm. This early check in of 3pm is only available to guests who Book Direct
Check-out is anytime prior to 11am. This late check-out is only available to guests who Book Direct.
Prior to your arrival you are required to complete and return our Registration/Booking form and notify us of your anticipated arrival time, updating us should that change.
I will send you a personalized door code one hour prior to your check-in time to unlock the door.
Departure
If you require a late check out, this may be possible, please contact us in advance.
We will always try to accommodate arrivals/departures outside of these times if our schedule permits. Any unauthorised late arrivals/departures subject to a charge of £10 per hour or part thereof.
The evening before your departure we will send you a short list of check-out instructions.
Lost Property
We are happy to return items that have been left following departure. However, there will be a minimum charge of £10 plus postage and packing.
Smoking
Vaping or Smoking of any substance is prohibited ANYWHERE INDOORS.
If you choose to smoke outside please dispose of your waste considerately.
Damages
We understand accidents happen. Should you damage anything, please inform me straight away so it can be quickly rectified. Failure to do so may result in a forfeiture of your security deposit.
1. Quiet time between 11pm-6am
2. Only toilet paper down the toilet even if it says ‘flushable’
3. No naked flames including candles in the house.
4. No smoking or vaping inside
This is a flat in a semi detached building with neighbours, you will be beside and below family homes, so you can expect to hear moving around and normal household noises from 7-8.30 weekdays and in the evening.
The terrace is a shared space in that neighbours may pass through to their gardens.
We ask guests who use the terrace and barbeque to please clean before and after use.
Home Away From Home
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